International Patient Experience Academy
Understanding patient experience and
it's
benefits to healthcare organisations.
Why choose us?
Welcome to the Certified Patient Experience Administrator Course. This comprehensive journey equips you with specialised knowledge and skills to excel in patient-centred care. With a focus on healthcare delivery, organisational leadership, and strategic management, this course empowers you to navigate the intricate facets of patient engagement, communication, quality improvement, and sustainable healthcare excellence. ( new course coming early 2024)
Our courses
Customer Reviews
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Dr. Abubakr Elmardi
Dear IPXA ...Thank you for introducing me to this very impressive course, well structured, having carefully selected information which made this course very attractive & interesting to enjoy. The course was so informative that I learned fantastic knowledge about patients Experience
The structure of course was so Brilliantly laid down with Facts, Videos & Quizzes
to segment the knowledge.
I am so impressed and delighted to recommend this course First to the patient Experience Team at RHH Further & update their knowledge & to acquire the accredited certification & Badges.
I would welcome the course organiser to send me Flyers to be distributed to hospitals in Kuwait & All GCC Healthcare Organisations.
Fatma Hassan
I would like to express my sincere appreciation for the exceptional training course on patient’s experience, your clear and engaging delivery made even the most complex topics readily understandable and kept me captivated throughout the sessions.
I was particularly impressed by your knowledge, the well-structured unit summaries, the interactive activities, case studies. The last unit or module on Unit 15 was particularly insightful and provided valuable opportunities to practice and apply the newly acquired skills. I am confident that I can leverage these skills to enhance my productivity, improve my client interactions, or tackle new challenges with greater effectiveness.
Your comprehensive and informative training has significantly enriched my knowledge and understanding, online materials, or recommended reading you provided have further enhanced the learning experience and will serve as valuable references for future application. I am confident that this training will significantly contribute to my professional development and propel me towards achieving my career goals.
Thank you for your dedication to delivering such a high-quality learning experience. I truly appreciate your expertise, passion, and commitment to the participants' success.
Dr.Munir Saeed
Completing the Certified Patient Experience Administrator course has been a game-changer for me. As a busy Pharmacy manager, I am committed to delivering an excellent patient experience. The course provided me with a deep understanding of patient experience management and equipped me with practical tools to drive patient satisfaction and organisational success. The course's expert instructor and relevant curriculum made it a transformative experience, empowering me to implement innovative patient experience initiatives within our Hospital. I highly recommend this course to anyone in the healthcare field looking to make a positive impact on patient care.
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Academic Course Tutor
Lynda Naji MBA, M.Sc, MCIM. CSSBB, CPXA, LicFITOL
My name is Lynda Naji, I am of British Nationality but I have spent a lot of my life living and working overseas in the Field of healthcare management. Currently, I have over two decades of senior-level expertise in this field. I've had the privilege of being associated with some of the most prestigious and renowned hospitals abroad and I am currently working in a senior leadership role at a well-known and prestigious national UK healthcare group, where I also head the Patient experience programs.
My extensive knowledge in healthcare leadership and Management, coupled with my ever-growing passion for people-centred care and an in-depth understanding of the patient journey, inspired me to curate healthcare administration courses with an emphasis on people-centred care. Throughout my career, I've recognised the importance of universally applicable knowledge that transcends borders.
It's become evident that there are only a few courses addressing the patient experience, very few of which are accredited. Moreover, those who are accredited tend to delve deeply into country-specific state laws and technicalities. Such an approach often overlooks the core principles and real-life situations that define the essence of the patient experience. Recognising this gap, I have harnessed my knowledge and professional journey to create a course that bridges this divide. This program is not only globally relevant, catering to healthcare professionals worldwide, but it also focuses on the heart of the patient experience, transcending mere technicalities. Moreover, the course is UK-accredited by ITOL providing you with credible internationally recognised qualifications. Coming early 2024 will be additional courses that include "Certified healthcare operations manager" (CHOM) & "Certified Professional Healthcare Leader" (CPHL).
Contact details
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E-mail
Support@ipxa.org
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